Vroomy

Overview

Vroomy is a car-ownership app for Indian car owners. It’s built around two questions which every car owner has.
1. what should this cost?
2.who can I trust to do it?

Owners book a service, a mechanic picks the car up from home and drops it back, and an AI advisor that knows their car helps along the way. As Product Designer on this client project, I designed 60+ screens across 7 flows over 3 weeks. The work covered service booking, buying and selling cars inside the app, and a rewards system that pays owners for learning about car services.

The work focused on four goals:

• Book a service in a few taps. Garages only take bookings a month ahead, so a compact date drawer replaced a full-screen calendar.

• Make a local car marketplace feel safe. The app already holds each car’s data, and a real person verifies every buy or sell request before it goes live.

• Turn learning into savings. Owners watch videos and solves quizzes to earn points, then redeem them at the garage, or as Amazon vouchers where no Vroomy verified garage is nearby.

• Onboarding that explains the product. The old screens leaned on images and off-brand colors. The new ones show real UI and speak to owners’ pain points.

Onboarding Screens:

Before

• They looks good but didn't tell anything about the product

• Didn't match with the brand color

• Images do the heavy lifting while text is sitting their quietly

After

• Consistently using brand color

• Focusing on their main services with app's, UI sneak peek

• Highlighted font, targeting the pain points

Let's dive into the flows:

Booking Flow:

Confused between drawer and full screen

• In the full screen we have more data with easy to select months

• In drawer we have less but enough for user to book a slot

When we talk with the client they say we have only one month time window for booked services, that's reason we chose drawer over the full screen.

Final Designs

1. User select everything from the services and then pick a date-time according to their comfort.

2. Confirmation screen, so user knows that we booked slot for them.

3. On the home screen, user can edit time if they find out they are not available after booking

4. Once we pick the car and get to the garage and start servicing user will know when it will be completed and in the end, they can rate their experience

Buy-Sell Flow:

Users usually trust the locals that's why the client wants user to buy or sell their cars inside the app where we already have their car's data, so it's easy for them to keep paper work.

User can buy and sell their cars on the app, but for authenticity when user create a ticket to either buy or sell a car, their is a real person who check that it's real person who wants to buy-sell a car.

Buy Car Flow:

Whenever a user wants to buy a car, we first ask them a set of questions, which we feed to the AI. After that the AI filters the cars that are nearest to what the user selects.

Sell Car Flow:

If a user lists multiple cars and wants to sell any they just need to select which one they wants to sell or they wants to sell new car just add the details, after that user needs to answer some questions for verification that Vroomy has the correct data about your car.

After the question answers you need to upload the images of your car for verification, and if any of your car image(s) aren't clear then the app will suggest to you which one you need to re-upload. After you successfully upload all of the required images, AI will give you the estimated value of your car.

After uploading the required images you will get the estimated price for your car, which is analysed by AI, and if you think your car is worth even more, you can edit that accordingly.

After that it will move to pending for approval. Within a few minutes Vroomy's verified person will call you and after that call your car will be listed on the marketplace.

Learn-Earn Economy:

Goal of this economy is to gain trust of the user by videos, quizzes, complete the task or daily questions and in return give them pointes which they can redeem as discount on service or amazon vouchers (if garage isn't available in their area).

Earn Watching Video

People can earn by completing the task for the first time or watching videos, also have chance to earn more coins through the quiz, where we ask questions related to the video they just watched.

If user wants to redeem their coins they can through getting services free on the garage once they have the enough coins, and in history which shows the user from where they earn or used their coins.

Thank you for taking the time to explore my work. Your feedback and interest are truly appreciated.